BriteBooth Knowledge Base
BriteBooth Knowledge Base
How can we help?
Clear answers. A smoother path to your next show.
Find practical help with ordering, artwork, proofing, delivery, and caring for your display—all in one place.
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Getting started
Find your way around BriteBooth and the displays we offer.
What does BriteBooth offer?
BriteBooth® specializes in backlit trade show displays, lightbox walls, counters, towers and complete booth kits from multiple display systems.
Depending on the product, graphics may use SEG or tension-fabric construction, with portable LED-lit hardware designed for trade shows, events and branded environments.
Where can I explore displays and replacement graphics?
- Casonara Backlit Walls – Modular SEG lightboxes with edge-to-edge, 360° illumination
- Wavelight Backlit Displays – Slim-profile tension fabric lightboxes
- Backlit Counters – Portable counters with backlit branded graphics
- Towers – Tall, illuminated towers for vertical branding
- Full Booth Kits – Pre-configured 10×10 and 10×20 booth packages
- Replacement Graphics – Swap out visuals seasonally or for new campaigns
Orders & payments
From choosing your configuration to checking out.
How do I place and pay for an order?
- Add to Cart: Click "Add to Cart" on any product or kit page. Review cart contents at your cart.
- Checkout: Proceed to checkout. Enter billing/shipping details and select shipping method.
- Payment: We accept major credit cards (Visa, MC, AmEx, Discover), Apple Pay, Google Pay, and Shop Pay. For purchase orders, contact Sales to request net terms or submit a PO.
- Order Confirmation: You’ll receive an email summary with order number and next steps. For custom quotes or large orders, a sales rep will reach out.
- Terms & Conditions: View our Terms of Service for payment terms, cancellations, and returns.
Can I order a printed fabric sample?
11”×17” Fabric Printed Hard Proof
Order a small-scale sample printed on the exact tension-fabric material used for your full-size backlit display.
Perfect for testing print fidelity, fabric feel, and edge finish.
Note: Colors in the hard proof may not perfectly match final backlit vibrancy.
Artwork & proofing
Prepare your files, preview your display, and approve with confidence.
Free proofing. Complimentary 3D rendering.
Included with every custom-printed order before production. Standard proofing is typically provided within one business day for print-ready artwork.
How do templates, design, and proofing work?
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Artwork Templates
Download AI/PDF templates on each product page under “Artwork Templates.” Templates include final dimensions, bleed zones, and safe areas. -
Design Services
Flat-rate exhibit design includes:- Concept development based on your brand guidelines
- Custom layouts for your booth size
- 3D renderings for visualization
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Proofing Process
Every custom-printed order—whether you supply the artwork or purchase design services—goes through complimentary proofing:- Resolution, bleed and layout checks
- A digital proof plus complimentary 3D rendering showing the artwork on the selected display
- Standard proofing is typically provided within one business day for print-ready artwork
- Production starts only after your approval
How should I prepare my artwork files?
- Use CMYK color mode for print accuracy
- For full-size raster artwork, use approximately 72–150 PPI; around 120 PPI is a strong target for most large-format display graphics
- Outline all fonts or include font files
- Keep text and logos within the “safe zone”
- Design bold, large visuals—fine details can get lost from a distance
- Embed or link all images—no missing links in layered files
Accepted File Formats:
Vector: AI, EPS, PDF, SVG
Raster: TIFF, .PSD, PNG, JPEG
Where do I upload artwork after ordering?
After placing your order, upload artwork via our Artwork Upload Portal.
Include your order number in file names or notes to ensure proper pairing with your production order.
Production & shipping
Understand the steps between artwork approval and delivery.
How long do production and shipping take?
- Standard Production: 4–6 business days after final proof approval
- Shipping: 1–4 business days, depending on destination
Production and transit times vary by product. If you have a firm event deadline, contact us with your required in-hand date before ordering so we can confirm the schedule.
How will my display ship?
Most displays ship in protective cases with wheels.
Some orders arrive in multiple split shipments (hardware & graphics).
We ship via UPS Ground and FedEx.
Returns & support
Know what to do if something needs attention.
Report damaged, defective, or missing items within 3 business days of delivery.
What if my order arrives damaged, or I need a return?
If your product arrives damaged or defective, contact us within 3 business days of delivery so we can review the issue and, when covered, arrange repair or replacement at no cost.
Custom-printed graphics and made-to-order exhibits are generally not eligible for standard returns. See the full refund policy for details.
Display FAQs
Quick answers about graphics, accessories, care, and coverage.
Can I change the graphics on my display later?
Yes. Replacement graphics are available for many BriteBooth display systems, but the attachment method varies by product. Some systems use SEG graphics while others use tension-fabric or pillowcase graphics. Check the product page or Replacement Graphics section for compatibility.
Are your LED lights UL-certified?
Yes—our LED drivers and modules are UL-listed and meet indoor event safety requirements.
Can I add a monitor or TV to my display?
Many kits support VESA mounts. Check your product’s Accessories section or contact us at support@britebooth.com for compatibility details.
What booth sizes do you support?
We offer modular walls and full kits for standard 10×10 and 10×20 spaces, plus custom configurations for larger exhibits.
What warranty covers my display?
Nearly all products carry a limited one-year warranty, but coverage varies by product. Check the individual product description or contact BriteBooth for product-specific warranty details.
How do I clean and maintain the fabric graphics?
Spot-clean with a mild soap solution. For deeper cleaning, hand-wash in cool water and air-dry flat. Avoid bleach and machine drying.
Do you offer design services?
Yes. Paid design services cover concept development and custom artwork layouts. Standard custom-printed orders include complimentary digital proofing and a 3D rendering before production.
A little more help
Let’s get your show on track.
Have a question about a display, an order, or your artwork? Get in touch and we’ll help you find the next step.
For deeper guides on display design and technology, visit the Backlit Learning Hub.
